We're constantly improving Hayylo - check in here regularly for all of the latest new features and improvements. Release notes are also available for 2023 and 2024.
- November 30, 2022
- November 24, 2022
- October 19, 2022
- September 14, 2022
- August 3, 2022
- July 20, 2022
- May 18, 2022
- May 12, 2022
November 30, 2022 📖
Smart notification message improvements
Hayylo Smart Notifications provide peace of mind to clients and their families by alerting them to any changes in their upcoming service schedule. We've made improvements to these automated messages to ensure they're as clear and informative as possible.
Smart notification send statuses
If a smart notification is sent to a client via SMS, Hayylo now provides the status of this delivery to show whether the SMS was able to be delivered successfully, or not, to the client's mobile phone.
November 24, 2022 📊
Hayylo Insights
Hayylo has launched an integrated analytics platform called Hayylo Insights. With Insights you can now monitor and report on your customer service performance right from within the Hayylo platform. Use Insights to monitoring demand against enquiry type, look for high demand customers, measure your team's efficiency and understand which channels your customers are using the most.
More information can be found here.
October 19, 2022 🔨
The Smart Events Engine gets a tune up
We have made significant performance improvements to our Smart Events Engine. The Smart Events Engine is the heart of Hayylo and controls the magic of automated service notifications and contact reminders. As Hayylo grows we're investing heavily in this part of Hayylo to ensure it easily can handle the loads our customers require to always keep their clients in the loop.
September 14, 2022 😇
Email login for apps
Your clients and their contacts can log into their Hayylo app using an email and password as an alternative to their phone number. This allows people on non-cellular devices, such as tablets, to easily access the mobile app.
August 3, 2022 🥁
Email workers from the actions list screen
You can now send an email directly to a worker from the actions list screen. This will send an email message to the worker and also create an action associated with their profile.
Improved phone number detection during import
We understand that the data in your Care Management System may not always be perfect! Therefore, we've made the Hayylo integration even smarter at finding a valid mobile phone number across multiple fields, when your clients are being imported.
July 20, 2022 💃
Actions list improvements
- Auto Refresh - the actions dashboard will automatically refresh letting you know if there is a reply from a client or team member on an action. (it turns bold)
- New Message indicators - when you receive a message from a client / family member or team via SMS / email / app or phone, it will automatically let you know they have replied (it turns bold).
- Sharing - you can easily share an action with another team member by copying a link to it and sending that link via email. This is great to share details with team members who may not frequently use hayylo.
Keen to see it for yourself? Check out this video: https://www.youtube.com/watch?v=WOOSTdwdxiA
Email workers from the worker screen
You can now send an email directly to a worker from the worker's profile screen. This will send an email message to the worker and also create an action associated with their profile.
Fixed SMS Campaigns filtering issue
In certain scenarios, the starts with filter was not picking up all available clients, contacts and workers based on the criteria provided. This is now working correctly.
Progress note integration with Carelink Plus
Hayylo can export the entire contents of an action (including all conversations) to the client's record in Carelink Plus as a progress note. This happens automatically when an action is marked as complete.
Action URL Sharing
You can now share an action with your fellow Hayylo users. Simply click on Share > Copy link and the URL for the action will be copied to your clipboard. You can then send this link to any other Hayylo user to allow them to directly access that action.
May 18, 2022 🔨
Fixed Actions List screen update issue
In certain scenarios, the actions list screen was not being updated to remove particular actions if they were changed and should no longer be displayed based on user filters. This is now working correctly.
May 12, 2022 🚀
Client Custom Attributes in SMS Campaigns
Client Custom Attributes are now available for creating lists in SMS Campaigns. These additional fields will allow you to segment your clients into more specific audiences for precise campaign targeting.
Client Custom Attributes in the Clients list screen
Client custom attributes can now be displayed in columns in the Actions list screen. This will allows you to easily sort and filter your Actions view more precisely, based on any custom client data that you define. Useful examples of this are Funding Type, Care Level or Region. Additionally, an Action ID filter has also been included to let you quickly retrieve a single Action based on the Hayylo identifier.
More information can be found here.
Note: An update to your company's Hayylo integration will be required to retrieve new Client Custom Attributes.
Performance improvements in the Clients list screen
As part of the release of Client Custom Attributes in the Actions list screen, we have made a series of performance improvements to ensure that this screen remains fast and responsive, even with large sets of actions. Apart from improvements to loading, the most noticeable change we have made is the replacement of the infinite scrolling feature with pagination.
More information can be found here.
Change Action type
You can now change the type of an existing Action. This will be very useful in cases such as when clients and workers may have made a particular type of request, however the category does not accurately reflect this request.
Change Action owner
You can now change the owner of an existing Action. This will be very useful in cases such as when a worker or family member submits a request on behalf of a client. In this situation you can now change the Action owner to be the client and then process the request accordingly.