How Hayylo’s Notify & Smart Actions Take the Stress Out of Service Changes
What's Happening Today
It’s late in the day, and your care coordination team is buried in calls. A scheduling update just triggered changes to 25 client appointments, and now the team is scrambling—calling each client one by one, leaving voicemails, and handling confused call-backs from family members who didn’t get the message.
Sound familiar?
Why is this a problem?
For many providers, keeping clients and families informed is still a largely manual process. Even with the best intentions, this leads to:
- Long phone queues
- Time wasted on repeat messages
- Missed calls and unhappy clients
- Staff stress and burnout
It’s a high-effort, low-impact model that simply doesn’t scale as client numbers grow.
How should we fix it?
Hayylo solves this with Notify and Smart Actions, two features designed to automate, prioritise, and streamline communication around service changes.
- ✅ Notify sends real-time SMS and push notifications at the right time to keep clients and contacts up to date on the latest visit changes
- ✅ Smart Actions automatically generate prioritised call lists for your team—only contacting those who need a phone call, based on their communication preferences
This means fewer calls, more consistent communication, and peace of mind for your team and clients.
Pro Tip
Train your team to ask during calls:
“Would you prefer to get these updates via SMS instead?”
If the client says yes, you can switch their profile to Notify-only, saving time on future changes.
For family contacts, encourage them to log into your branded app—where they’ll receive real-time updates without needing to call or wait.