We're constantly improving Hayylo - check in here regularly for all of the latest new features and improvements.
March 21, 2024 😺
Smart actions enhancements
The smart actions engine just got smarter! With this added intelligence you'll now see less actions created but even more prepared to keep your clients (who need phone calls) up to date. This is a big one, find more details here.
Actions summary report columns
We continue to listen to feedback to make the Actions Summary Report even more powerful for understanding how work gets done in your organisations. Now you can report on individuals and groups in the same report. Find more details here.
February 1, 2024 ⭐️
Client phone search
You've spoken and we've listened! You can now search for a client based on their phone number.
Actions summary report filtering
We expanded the filtering you can apply when creating actions summary reports. This will let you better understand which teams are doing the work by allowing you to view the workload by team, region, or even funding type.
Notes integration with Alayacare
We love integrating with Alayacare! Our integration now supports sending the contents of completed actions directly back into the customer record in Alayacare, as a customer note.
Sub-action types
Sub-actions are a very useful tool for dividing up work. They've now become even more useful as we've added the ability to change the type of any sub-action, from the parent type, to any other type you choose.
October 4, 2023 🧠
Default routing groups for actions
You can now assign a default routing group to your any of your actions types. This will allow any new action of that type to be automatically assigned to that routing group. A huge administrative time-saver!
Inbound document API
The Hayylo inbound API can now accept documents! This means you can sen documents directly into your clients' Hayylo profile via the API and your clients, along with their contacts and care workers, can view them in the app.
Improved outbound email support
We can continue to increase the ways in which you can get in touch! You can now send an outbound email to anyone (client, contact or worker) directly from the actions screen, or from the recipient's profile page.
July 15, 2023 🏃♀️
Security improvements
As part of our ongoing security enhancements, we've upgraded our password encryption to the latest industry-standard algorithms.
Improved forgot password process for app users
We know, resetting your password is always a pain! So, we've made some UI improvements to the password reset process in the the mobiles apps make this task as smooth as possible.
Streamlined admin menu
We've made some minor changes to the UI for the our web menu system. This will help admins more easily find the function they need quickly.
February 27, 2023 ⭐️
Configurable invitation expiries
To increase security, new user invitations can now be set to expire after a certain period of time - with 24 hours being the default.
Improved actions editor performance
We've made performance tweaks to the rich text editor in the actions details screen. The editor will now handle even the largest users of actions without raising a sweat!
November 30, 2022 📖
Smart notification message improvements
Hayylo Smart Notifications provide peace of mind to clients and their families by alerting them to any changes in their upcoming service schedule. We've made improvements to these automated messages to ensure they're as clear and informative as possible.
Smart notification send statuses
If a smart notification is sent to a client via SMS, Hayylo now provides the status of this delivery to show whether the SMS was able to be delivered successfully, or not, to the client's mobile phone.
November 24, 2022 📊
Hayylo Insights
Hayylo has launched an integrated analytics platform called Hayylo Insights. With Insights you can now monitor and report on your customer service performance right from within the Hayylo platform. Use Insights to monitoring demand against enquiry type, look for high demand customers, measure your team's efficiency and understand which channels your customers are using the most.
More information can be found here.
October 19, 2022 🔨
The Smart Events Engine gets a tune up
We have made significant performance improvements to our Smart Events Engine. The Smart Events Engine is the heart of Hayylo and controls the magic of automated service notifications and contact reminders. As Hayylo grows we're investing heavily in this part of Hayylo to ensure it easily can handle the loads our customers require to always keep their clients in the loop.
September 14, 2022 😇
Email login for apps
Your clients and their contacts can log into their Hayylo app using an email and password as an alternative to their phone number. This allows people on non-cellular devices, such as tablets, to easily access the mobile app.
August 3, 2022 🥁
Email workers from the actions list screen
You can now send an email directly to a worker from the actions list screen. This will send an email message to the worker and also create an action associated with their profile.
Improved phone number detection during import
We understand that the data in your Care Management System may not always be perfect! Therefore, we've made the Hayylo integration even smarter at finding a valid mobile phone number across multiple fields, when your clients are being imported.
July 20, 2022 💃
Actions list improvements
- Auto Refresh - the actions dashboard will automatically refresh letting you know if there is a reply from a client or team member on an action. (it turns bold)
- New Message indicators - when you receive a message from a client / family member or team via SMS / email / app or phone, it will automatically let you know they have replied (it turns bold).
- Sharing - you can easily share an action with another team member by copying a link to it and sending that link via email. This is great to share details with team members who may not frequently use hayylo.
Keen to see it for yourself? Check out this video: https://www.youtube.com/watch?v=WOOSTdwdxiA
Email workers from the worker screen
You can now send an email directly to a worker from the worker's profile screen. This will send an email message to the worker and also create an action associated with their profile.
Fixed SMS Campaigns filtering issue
In certain scenarios, the starts with filter was not picking up all available clients, contacts and workers based on the criteria provided. This is now working correctly.
Progress note integration with Carelink Plus
Hayylo can export the entire contents of an action (including all conversations) to the client's record in Carelink Plus as a progress note. This happens automatically when an action is marked as complete.
Action URL Sharing
You can now share an action with your fellow Hayylo users. Simply click on Share > Copy link and the URL for the action will be copied to your clipboard. You can then send this link to any other Hayylo user to allow them to directly access that action.
May 18, 2022 🔨
Fixed Actions List screen update issue
In certain scenarios, the actions list screen was not being updated to remove particular actions if they were changed and should no longer be displayed based on user filters. This is now working correctly.
May 12, 2022 🚀
Client Custom Attributes in SMS Campaigns
Client Custom Attributes are now available for creating lists in SMS Campaigns. These additional fields will allow you to segment your clients into more specific audiences for precise campaign targeting.
Client Custom Attributes in the Clients list screen
Client custom attributes can now be displayed in columns in the Actions list screen. This will allows you to easily sort and filter your Actions view more precisely, based on any custom client data that you define. Useful examples of this are Funding Type, Care Level or Region. Additionally, an Action ID filter has also been included to let you quickly retrieve a single Action based on the Hayylo identifier.
More information can be found here.
Note: An update to your company's Hayylo integration will be required to retrieve new Client Custom Attributes.
Performance improvements in the Clients list screen
As part of the release of Client Custom Attributes in the Actions list screen, we have made a series of performance improvements to ensure that this screen remains fast and responsive, even with large sets of actions. Apart from improvements to loading, the most noticeable change we have made is the replacement of the infinite scrolling feature with pagination.
More information can be found here.
Change Action type
You can now change the type of an existing Action. This will be very useful in cases such as when clients and workers may have made a particular type of request, however the category does not accurately reflect this request.
Change Action owner
You can now change the owner of an existing Action. This will be very useful in cases such as when a worker or family member submits a request on behalf of a client. In this situation you can now change the Action owner to be the client and then process the request accordingly.