The Actions Summary Report provides deep insight into what work is being carried out in Hayylo and by whom. At the moment the report has a Routing Group column which provides data on the last assignee on each Action. This assignee can be either an individual or a routing group.
However, we have heard feedback from our users that they want to be able to report on which groups and individuals are assigned as they would like to report on workload at the team level and individual level.
To provide this additional insight, we have made the following changes to the Actions Summary Report:
- Updated the Routing Group column to display currently assigned routing group, or, if the action is currently assigned to an individual, the previously assigned routing group
- Added an Assignee column that displays whoever is currently assigned; either a routing group or an individual user (note: this is the same behaviour as the previous Routing Group column)
These two changes will allow a better understanding of exactly who is doing what in Hayylo, currently and historically.
We're excited about these changes and the improved efficiency we're confident they will provide. If you have any feedback, please get in contact with your account manager or via Hayylo Support - we'd love to hear from you.