Hayylo Now Accounts for Weekends and Holidays in Short Notice Rules
What's happening today?
You’ve set up a Short Notice window—say, 24 hours—to stop last-minute visit cancellations or changes. It’s Friday at midday, and a client submits a request to cancel their 9:00am Monday service. It technically falls outside the 24-hour rule, so the system accepts it. But your team isn’t working over the weekend—and they only see it Monday morning.
Now you're in a bind.
Why is this a problem?
Traditional Short Notice logic doesn’t factor in non-working days. This leads to:
- Unrealistic response expectations
- Team stress and service disruption
- Frustration from clients whose requests were ignored—or not actioned on time
How should we fix it?
Hayylo now applies Short Notice rules intelligently:
- ✅ Checks for weekends and public holidays based on the client’s location
- ✅ Flags requests as Short Notice if they fall within the configured window excluding non-working days
- ✅ Protects your team from unworkable expectations
- ✅ Improves operational reliability
Example
With a 24-hour rule, a Friday midday request for a Monday morning visit is now correctly flagged as Short Notice—even though technically it's 60 hours out. This respects real-world team availability and avoids last-minute surprises.
Pro Tip
Talk to your Customer Success Manager about tailoring Short Notice rules to your local staffing schedules, business hours, and public holiday calendars. This update gives you the power to plan with precision.