Hayylo apps now allow you to use an email address and password to log in. This gives customers greater flexibility to access their care information and important updates from the convenience of their mobile device. The following guide provides information to help get started using email and password to access the app.
NOTE: The email address of the customer must be added to the customer profile in order to allow for email login. Email address can be added by the customer using the app when logging in with a phone number or providers can add the email to the customer profile in Hayylo.
Requesting a password
When first setting up your email login access you'll need to create a password for your profile. This means that all customers will need to select the forgot password link when accessing the app for the first time.
Clicking the "Forgot Password" link will open a browser page of the Hayylo website which will request your email address. Enter your email address and click Send me my password.
Successfully entering an email address will send an email with instructions for setting up your password.
In the email, select Reset Password which will open a new page where you will confirm your email address and enter the new password. Once complete, click the SAVE button (note: do not press the Login button on this screen).
Now that your password is set, you can return to the app to use the saved password and email address to log into the app.
Logging in with email and password
Once you've created a password using the email sent to your email address, return to the app and following the below steps to login.
- In the app welcome screen click Get Started
- Select the Email tab
- Enter your email address
- Enter your password
- Click Login