If a user is having trouble uploading documents in Hayylo, this guide aims to help them understand the common issues they might face during the document upload process and provide practical solutions to make the experience smoother and more efficient.
Common Problems
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Unsupported File Type : The file cannot be uploaded due to an unsupported file type error.
Solution: Convert the file to a PDF format and try uploading again. -
Uploading Icon Continuously Spins: After selecting the file, the icon just continues to spin and never completes.
Solution: Convert the file to a PDF format and try uploading again.
Additional Steps
If you continue to experience issues after converting your file to PDF, please contact Hayylo support for further assistance. Our support team can help diagnose and resolve any remaining problems with your document uploads.